Contact the team
Need to contact us? Find out how on this page.
Email us
Get in touch
We love to chat about your travel plans and are happy to talk if you have any questions.
Opening hours
October – March
Saturday through Friday:
7 AM – 5 PM, PST
April – December
Monday through Friday:
6 AM – 6 PM, PST
Saturday and Sunday:
7 AM – 5 PM, PST
Head Office
Tia Trip Travel Group Limited.
📍 12 Al Marina Street, Sakala – Hurghada, Red Sea
Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
You can easily book a tour through our website by selecting your preferred trip, choosing the date and number of travelers, and completing the online booking form. If you need assistance, our team is always available via chat or phone.
What is included in the tour package?
Our tour packages usually include transportation, professional tour guides, entrance fees, and the activities mentioned in the tour itinerary. Please check each tour page for detailed inclusions and exclusions.
What is the cancellation policy?
Cancellation policies vary depending on the tour. Most tours allow free cancellation up to 24–48 hours before departure. Full details can be found on each tour’s booking page or by contacting our support team.
Are there any age restrictions for the tour?
Age restrictions depend on the type of tour and activity. Some adventure tours may have minimum age requirements, while family-friendly tours are suitable for all ages. Please review the tour details or contact us for confirmation.
What should I pack for the tour?
We recommend comfortable clothing, suitable footwear, sunscreen, sunglasses, and a hat. For water activities, bring swimwear and a towel. Specific packing suggestions are listed on each tour page.
How can I contact customer support during the tour?
You can contact our customer support team anytime via phone, WhatsApp, or live chat. Emergency contact details will also be provided after booking to ensure a smooth and worry-free experience.